Returns

We believe our Cachito bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy!

All returns or exchanges must be made within 90 days of receipt of your order and must be accompanied by a Return Authorization Number. To obtain a Return Authorization Number, please email Customer Service at  [email protected] between the hours of 8:00 am – 10:00 pm EST Monday through Friday. Returns of orders that do not include a Return Authorization Number may be subject to additional processing time and delay in crediting your account. Return address information can be found on the reverse side of your packing slip or on a separate sheet included in your order. All refunds are made in the original payment method.Shipping and handling charges are non-refundable. We recommend using a shipping method that can be tracked and insured for your protection.

Unopened sets: Simply return your unopened Cachito set to the address listed on your packing slip. Unopened sets that are not accompanied by a packing slip or receipt can no longer be exchanged or returned to a Cachito Brand Retail Store.

Opened Sets: Returns of opened Cachito sets must include the original packing slip or receipt and can be returned for exchange or merchandise credit only.

Customized Orders: Customized items such as Cachito Pick A Brick orders cannot be modified, returned or exchanged. Sorry!

Software: Returns are only accepted if the item has not been opened. This includes but is not limited to video games and DVDs. Sorry, we can't accept returns on opened video games and DVDs.

Gift Cards: Gift cards cannot be returned and cannot be exchanged for cash, unless cash redemption is required by law.